Frequently Asked Questions

 BDO Unibank, Inc. - Business Online Banking

Frequently Asked Questions

BDO BUSINESS ONLINE BANKING
FREQUENTLY ASKED QUESTIONS



I. How do I prevent being locked out?

You should nominate a password that is both strong and easy to remember. BOB requires an alphanumeric password with a minimum of 6 characters. The system will allow you to enter an invalid password 5 times, before being locked out.

Your password is only valid for 120 days and will be reminded by the system to change your password 15 days prior to expiration. The past 5 recent passwords are not allowed to be used.

How do I unlock my password on my own?

After 5 unsuccessful log-in attempts, the user ID shall be locked. Only locked users can request for password unlock. Unlocking of passwords does not change the existing password of the user. Go to the Business Online Banking Log In page. Click on “Request for password unlock” link. You will then be required to enter the Corporation Code and User ID, then click on “Submit”. A One-Time-Password (OTP) will be sent to the user's registered mobile number. Supply the information and click “Submit” to confirm. Unlocking of passwords shall be done by the Client System Administrator or TBG Customer Support.


II. How do I create a new user access?

The Client System Administrator can create makers, verifiers, authorizers, releasers and another system administrator.


III. I want to enroll another account, how do I accomplish it?

The Client System Administrator can add as many own accounts as needed in the company's BOB profile.
To add an account, follow the steps below:
  • From the Navigate Tab, click on Administration then choose Enrollment.
  • Enroll Own Accounts/Other Party Accounts.
  • Click the +Add Account tab from the specific account type you would like to enroll.
  • Fill out the required details.
  • To choose Currency, click on the drop down menu.
  • Manually encode Account Number and Account Name.
  • Assign preferred name on the Preferred Name, this is optional. Click “Save”.

IV. How will I know if my account enrollment is successful?

The System Administrator will receive an email notification of the successful enrollment. You may also view the status of your enrollment following these steps:

  • From the Navigate Tab, click on Administration then choose Enrollment.
  • Click Enroll Own Accounts/Other Party Accounts
  • Click the Search Button under Enrollment Requests- Account
  • Details of the current enrollment will be displayed including the status.


V. How do I add merchants for Bills Payment?

Enrollment of Merchants for Bills Payment will no longer need approval from the Bank. The System Administrator shall ensure the correctness of details and subscriber numbers being enrolled for the company. The SysAd will also be responsible for assigning which User Groups will have access to the enrolled merchants.

To enroll additional merchants for bills payment, follow these steps:
  • Click on “Enroll Bills Pay Merchant” tab.
  • In the Enroll Merchant, click ‘+ ADD Merchant’ to add Merchant and fill-out the required details.
  • To choose Currency, click on the drop down menu and choose the currency Field.
  • To choose Merchants, click on the drop down menu on the Merchant Field.
  • Manually encode Subscriber Number and Subscriber Name on the corresponding Details Fields.
  • Assign preferred name on the Preferred Name, this is optional.


VI. How do I get started with Payroll?

BDO provides you the facility to upload payroll files to BDO for processing (i.e., debit from employer's funding accounts and credit to employees' payroll accounts).
    (Maker)
    • Log on to https://business.bdo.com.ph.
    • Go to “Cash Management Services”, then click “Disbursement” and choose “Payroll”
    • On the “Update Payroll File” tab, select the Payroll Type, Currency, Source Account, Processing Schedule, and upload the Payroll File.
    • Click “Next Step”.
    • Provided details will appear on the next page. Click “Submit” to finish the transaction.
    • You will receive a confirmation of the successful Payroll transaction for verification.

    NOTE: The next step/s will depend on the workflow model
    • No workflow - the transfer will be effective come transfer schedule.
    • Maker – Authorizer (MA) – the enrolled authorizer/s will approve the transaction.
    • Maker – Verifier – Authorizer (MVA) – the enrolled Verifier will verify the transaction.

    (Verifier)
    • Log on to https://business.bdo.com.ph.
    • Go to “Task List”, then click the transaction item. You will be directed to the pending transaction request.
    • Tick the box of the transaction for verification, then click “Verify”.
      Note: To review the transaction details, click the reference number.
    • Provided details will appear on the next page. Click “Submit” to finish the transaction.
    • You will receive a confirmation of the successful Payroll transaction for authorization.

    (Authorizer)
    • Log on to https://business.bdo.com.ph.
    • Go to “Task List”, then click the transaction item. You will be directed to the pending transaction request.
    • Tick the box of the transaction for verification, then click “Authorize”
      Note: To review the transaction details, click the reference number.
    • Provided details will appear on the next page. Click “Submit” to finish the transaction.
    • You will receive a confirmation of the successful Payroll transaction.


VII. What happened to my Payroll Transaction?

You may view the status of your Payroll transaction by following these steps:

  • From the Navigate Tab, click on Cash Management Services then choose Disbursement.
  • Click Payroll.
  • Click the Payroll Inquiry tab.
  • Details of the transaction will be displayed including the status.


8. Can I transfer money to another corporate account (Third Party)?

Yes, you may enroll up to 30 other party accounts. To transfer money to a third party, the System Administrator must first enroll the account.

Once successful, you can start transferring money by following these steps:

    (Maker)
    • Go to “Standard Services” then click “Fund Transfer”.
    • On the “Create Fund Transfer” tab, type the amount to be transferred. Select the source and destination accounts then choose transfer schedule.
    • Click “Next Step”.
    • Click “Submit” to finish the transaction.
    • You will receive a confirmation of the successful fund transfer transaction.

    NOTE: The next step/s will depend on the workflow model.
    • No workflow – the transfer will be effective come transfer schedule.
    • Maker – Authorizer (MA) – the enrolled authorizer/s will approve the transaction.
    • Maker – Verifier – Authorizer (MVA) – the enrolled Verifier will verify the transaction.

    (Verifier)
    • Go to “Standard Services” then click “Fund Transfer”.
    • Check the box of the transaction. Click “Verify”.
    • Click “Submit” to confirm the transaction.
    • You will receive a confirmation of fund transfer transaction.

    NOTE: Approval of enrolled authorizers is required.

    (Authorizer)
    • Go to “Standard Services” then click “Fund Transfer”.
    • Check the box of the transaction. Click “Authorize”.
    • Click “Submit” to confirm the transaction.
    • You will receive a confirmation of the fund transfer transaction.


IX. How will I know that my fund transfer has been completed?

The maker will receive a notification of the status of the transaction via the user's registered email address. You may also view the status of your Fund Transfer by following these steps:

  • From the Navigate Tab, click on Standard Services. choose Fund Transfer-Other Party.
  • Choose Fund Transfer-Other Party.
  • Click the Fund Transfer Inquiry tab.
  • Details of the transaction will be displayed including the status.


X. How do I have someone assist me?

If you need further assistance, you may call us at phone number (+632) 840 7500.